entr learn — Privacy Policy

Depending on how you use entr learn, we may collect the data categories below:

• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.

We use the information we collect for the following purposes, and no others:

• To create, secure and maintain your account.
• To respond to your support requests and doubts.
• To process payments and issue invoices and receipts.
• To detect and prevent fraud, abuse and policy violations.
• To meet our legal, tax and accounting obligations.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To send you course-related notifications — only after you opt in.

Your data is never sold. We disclose the minimum necessary data only to the partners that power entr learn:

• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Razorpay — our payment processor, to take payments and issue refunds.

These providers act on our instructions and may not use your data for their own ends.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

We protect your data with industry-standard safeguards: bcrypt-hashed passwords, TLS 1.2+ encryption for all data in transit, and encrypted database backups. Our team performs routine security reviews and applies critical patches within 72 hours of disclosure.

You are entitled to the following rights over your personal data:

• Delete your data, subject to legal retention requirements.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Withdraw consent for any non-essential processing at any time.

To exercise any of these rights, email support@igniterapp.com and we will respond within the timelines required by law.

We keep your account data for as long as your account stays active. You can request deletion at any time using the in-app “Delete my account” option or by emailing support@igniterapp.com. We delete your personal data within 30 days, except records we are legally required to retain for tax, accounting or compliance reasons (typically up to 7 years).

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use entr learn after a change takes effect means you accept the revised policy.

Questions or complaints about how we treat your data? Write to support@igniterapp.com. We respond to grievances as soon as we can and within the limits set by the DPDP Act.